Cookie Policy
Last Updated On Monday, October 27, 2025
1. What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, understand how you use our platform, and provide a better experience.
2. How We Use Cookies
We use cookies for:
Essential Cookies:
User authentication and session management
Security and fraud prevention
Load balancing and site performance
Functional Cookies:
Remembering your preferences (language, region)
Storing your dashboard settings
Maintaining chat session continuity
Analytics Cookies:
Understanding how users navigate our platform
Measuring feature usage and engagement
Identifying areas for improvement
Marketing Cookies:
Tracking campaign performance
Personalizing marketing messages
Retargeting across platforms (with consent)
3. Types of Cookies We Use
First-Party Cookies
Cookie Name | Purpose | Duration |
|---|---|---|
session_id | User authentication | Session |
user_prefs | Dashboard settings | 30 days |
csrf_token | Security protection | Session |
alert_dismiss | Notification tracking | 7 days |
Third-Party Cookies
Provider | Purpose | Privacy Policy |
|---|---|---|
Google Analytics | Usage statistics | |
Intercom | Customer support | |
Stripe | Payment processing | |
Pardot | Marketing automation |
4. Cookie Management
Browser Controls
You can manage cookies through your browser settings:
Chrome: Settings → Privacy and security → Cookies
Firefox: Preferences → Privacy & Security → Cookies
Safari: Preferences → Privacy → Cookies
Edge: Settings → Site permissions → Cookies
Platform Controls
Our cookie consent banner allows you to:
Accept all cookies
Reject non-essential cookies
Customize preferences by category
Withdraw consent at any time
Direct Opt-Outs
Google Analytics: Google Opt-Out
Marketing: Your Ad Choices
5. Specific Use Cases
For Monitoring Platform
Session persistence for real-time dashboards
Alert preferences and notification settings
API rate limiting and usage tracking
Integration status and connection tokens
For Website
Demo scheduling and form completion
Documentation preferences
A/B testing and feature rollouts
Support chat history
6. Data Collection Categories
Strictly Necessary
Required for platform operation
Cannot be disabled
No consent required
Performance
Helps improve our service
Anonymous data collection
Optional (require consent)
Functional
Enhances user experience
Remembers your choices
Optional (require consent)
Targeting
Marketing and advertising
Cross-site tracking
Optional (require consent)
7. Data Retention
Cookie data is stored for:
Session cookies: Until browser closes
Short-term: 24 hours to 7 days
Medium-term: 30 to 90 days
Long-term: 1 year maximum
8. International Compliance
Our cookie practices comply with:
GDPR (EU/EEA)
ePrivacy Directive
CCPA/CPRA (California)
Other applicable regional laws
9. Updates to This Policy
We may update this policy to reflect:
Changes in technology
New legal requirements
Platform feature additions
User feedback
10. Contact Information
For cookie-related questions:
Email: [privacy@yourcompany.com]
Address: [Company Address]
Web: [Cookie Settings Portal Link]
Last updated: [Date]
